Orders

Shipping & Returns

Worldwide shipping, return rights for consumers and businesses, and the RMA process.

Consumer orders (B2C)

Consumers purchasing through the website may exercise statutory cancellation rights. Eligible, unopened and unused products may be returned within 14 days of delivery, subject to:

  • Products in original condition and packaging
  • Customer pays return shipping unless the product is defective or incorrectly supplied
  • Damaged, used, modified or incomplete products don't qualify for full refunds
  • Custom-made and personalised products are not eligible for return

Business orders (B2B)

Commercial purchases are not subject to consumer cancellation rights:

  • Purchase orders are binding once accepted by BotBlox
  • Shipped products cannot be returned due to changed requirements
  • Items in production, with allocated materials, or already shipped are non-cancellable
  • Custom, configured, NDAA and special-order items are non-cancellable and non-returnable
  • Any approved return, cancellation or modification is at BotBlox's discretion and may incur fees

Order changes

Changes requested after acceptance are reviewed and may be declined, repriced, incur charges, or extend lead times.

Refund timeline

Refunds typically arrive within four weeks of return submission — transit (5–10 business days), processing (3–5) and bank processing (5–10). Timelines are estimates.

Initiating a return

  • Contact support — email info@botblox.com with the RMA Request Form
  • RMA review — approved requests receive an RMA number
  • Pack the item in original condition with all accessories
  • Mark the package clearly with the RMA number
  • Ship via trackable, insured shipping to the authorised address
  • Processing — allow 3–5 business days for inspection
  • Refund — up to 10 further business days; restocking fees may apply

Shipping

We ship worldwide, though some product restrictions apply. Estimates are provided at checkout based on availability and method. Rates for many items are weight-based, rounded up to the next full pound.

Delivered At Place (DAP)

For international orders we ship under DAP Incoterms — the buyer is responsible for import duties, taxes and customs fees on delivery.